This Membership and Usage Agreement is between MELASOFT GmbH, which owns all rights to the website and mobile application with the extension and all related applications, headquartered in Wilhelm-Leuschner-Straße 10, 60329 Frankfurt am Main, registered in Frankfurt am Main with Tax Number DE331273983, and Melaloco members whose identity and contact information are registered in our system. All persons who are members of Melaloco accept, declare and undertake that they have read and understood this Agreement in its entirety and agree to all its provisions.


The subject of this agreement is the sale of Melaloco Premium services offered for sale through or Melaloco Mobile application and the procedures and principles of tickets related to all kinds of events and / or organizations and the specification of mutual rights and obligations. This agreement shall be valid for all transactions to be made by the Member on the site and mobile application and all purchasing transactions of the Member.


For security reasons, Melaloco may monitor, record and/or, when deemed necessary, suspend the Member from Melaloco membership, suspend membership, freeze membership, cancel membership and make all kinds of similar interventions.

Melaloco may change the format and content of the Site or mobile application partially and/or completely, as well as change the domain name on which the site is published, use different domain names, redirect the domain name and/or close the domain name without prior notice to the Member.

Melaloco may change the scope and / or types of services offered on the Site or mobile application at any time and / or without giving reason, without informing the Member in advance, as well as partially or completely freeze, terminate or completely cancel the services offered on the Site.

Melaloco may make changes and / or updates to the service, terms of sale and / or operation at any time in order to realize the business and / or transactions specified in the contract more effectively. Members accept and declare in advance that they accept these changes and that they will act in accordance with these changes.

This agreement does not contain any commitment regarding the number of Premium memberships and tickets to be sold by Melaloco and similar issues. The member cannot claim any rights and receivables from Melaloco under any name due to these conditions.

Melaloco has the right to unilaterally suspend, terminate and/or cancel the membership. The member accepts, declares and undertakes that there is no right of objection in this regard.

Melaloco may collect the identity, address, contact, IP and site usage information of the Member in a database for all legal purposes, including but not limited to purposes such as conducting user profile and market research, creating sales and site usage statistics, and may process this information without any restrictions. In addition, Melaloco may share this information with third parties/institutions in order to comply with the obligations imposed by law or in the event that it is requested in terms of investigation or research carried out by the competent judicial or administrative authority or in order to protect the rights and security of users.

The website or mobile application may contain links to third party websites that are not under the control of Melaloco. Melaloco does not guarantee the accuracy of the information contained on these sites. Melaloco has no responsibility for the services/products offered by the websites accessed through these links or their content. Members’ access to the websites is entirely at their own risk and without the permission of Melaloco.


Membership is realized by filling out the membership application form on the site or mobile application by the person who wants to become a member and giving approval to the persons deemed appropriate by Melaloco. By becoming a member, the member accepts the provisions of this contract and all kinds of statements to be announced by Melaloco regarding membership and services.

Melaloco is not obliged to make any explanation to the members in case the memberships are approved and / or not approved.

The member accepts and declares that the identity and contact information specified in the membership process is correct, that in case of any changes in the information, he / she will convey this information to Melaloco in writing, and that he / she will be solely responsible for any legal disputes and / or damages that may arise in case of incomplete, outdated and / or incorrect information. Melaloco cannot attribute any responsibility for this reason.

The Member accepts and undertakes that he/she will act in accordance with the laws of Deutschland and the general rules of morality while using the services specified in Melaloco, will not act, threaten, slander, slander, harassment, swearing and similar actions, will not make political and / or ideological propaganda, will not engage in behaviors that disturb other members, and will be personally responsible for any damages that defame individuals and / or institutions.

The Member agrees and undertakes not to violate the rights of third parties under intellectual property law, to respect the copyrights of third parties, not to engage in unfair competition and to respect the trade secrets and private lives of third parties.

The Member undertakes that he/she will not engage in fraudulent behavior while using Melaloco, will not interfere with Melaloco’s security mechanism, otherwise he/she is responsible for any damages that may occur and will cover all damages that Melaloco may incur.

The member accepts and declares that he/she will only use his/her own membership account, will not use the account information of other members and / or will not allow others to use his/her membership account, that his/her membership may be canceled if the contrary situation is detected by Melaloco, and that he/she will indemnify all kinds of damages arising / to arise.

The member cannot transfer his/her membership account to third parties.


Melaloco welcomes and encourages users to share their thoughts, opinions, and experiences using our mobile app. However, we also want to make sure that all user-generated content (UGC) on our app is appropriate and respectful. This policy outlines Melaloco’s guidelines for UGC and how Melaloco moderates content.

1. Responsibility for Content

Users are solely responsible for the content they submit to our app. By submitting content, users acknowledge that they are the owner or have the right to use and distribute the content, and that the content is not infringing on the intellectual property rights of others.

2. Prohibited Content

Users must not submit content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, offensive, or invasive of privacy. Additionally, content must not promote discrimination based on race, ethnicity, nationality, religion, gender, sexual orientation, or age.

3. Moderation

Melaloco reserves the right to remove any content that violates Melaloco’s User Generated Content Policy, without prior notice or explanation. Melaloco moderators will review content on a regular basis to ensure that it complies with Melaloco’s guidelines.

Melaloco acts on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content.

4. User Consent

By submitting UGC, users give Melaloco the right to use, reproduce, modify, and distribute the content in any media format, without restriction or compensation. This includes the right to use the user’s name, likeness, and any other personal information provided in connection with the content.

5. Feedback

Melaloco values feedback from its users, and encourages constructive criticism and suggestions. However, Melaloco reserves the right to remove any content that is purely negative or unconstructive.

6. Indemnification

Users agree to indemnify and hold Melaloco harmless from any claims, damages, or expenses arising from their UGC, including but not limited to claims of infringement of intellectual property rights or violations of privacy.


Melaloco Premium membership purchases are final, members cannot request a refund under any circumstances.

For the cancellation of tickets purchased through Melaloco, the addressee is the organizer or the person who organizes the event, not Melaloco. They cannot request a refund from Melaloco under any circumstances.

Melaloco has no right and authority to specify or change ticket prices, to intervene in the seating arrangement, to allow or exclude participants from the event area, except for the organizations it organizes, and all of these are the decision and responsibility of the organizers.

Melaloco may send e-mails, SMS notifications or make sales calls to its members for the promotion of events or the promotion of Melaloco services or to announce and advertise new services to be offered.

Members will purchase packages through or Melaloco mobile application.

Sales prices include tax etc. expenses.

Payments will be made directly through the site or mobile application with credit card and debit card information to be registered by Melaloco. The member is responsible for the accuracy of the card information to be provided by the member, and the Member agrees that he / she authorizes Melaloco to collect the relevant amount from the payment instrument.


All Melaloco members have the authority to connect with other members, like or comment on other members’ posts, etc.

Melaloco does not have any responsibility for the sharing between members.

Members declare and undertake that they must comply with the general rules of morality and the legislation in force in Melaloco, in their posts, and that they will not engage in disturbing, threatening or harassing behaviors that disturb other members, otherwise they declare and undertake that all responsibility will belong to the member, in such cases Melaloco has the right to terminate the membership.

Members declare and undertake that they will not make any posts of hate speech or pornographic nature, violence and criminal content, will not make any posts that will put any brand or organization under suspicion, otherwise all responsibility will belong to the member, in such cases Melaloco has the right to terminate the membership.


Melaloco is authorized to terminate this agreement unilaterally, without any reason, without any notice, and to cancel the membership of the member.

Members may apply to Melaloco for the cancellation of their Melaloco membership at any time, and no refund will be made to members whose Melaloco membership is canceled under any circumstances.